Last updated: May 22, 2026

Welcome to Nattali.lv! This policy sets forth the procedures for canceling reservations and receiving refunds for resort services.

1. Cancellation of a Reservation

The customer has the right to cancel a reservation by notifying Nattali.lv via email or phone.

The refund amount depends on when the reservation is canceled:

• more than 14 days before arrival — 100% of the amount paid is refunded;

• 7–14 days before arrival — 50% of the amount paid is refunded;

• less than 7 days before arrival — no refund is issued.

2. No-show

If the customer does not arrive on the reserved date and has not previously notified us of the cancellation, the amount paid will not be refunded.

3. Cancellation of the service by us

If Nattali.lv is unable to provide the reserved service due to technical issues, weather conditions, or other unforeseen circumstances, the customer is offered:

• to reschedule the reservation to another date;

• or to receive a full refund.

4. Refund processing time

Approved refunds will be processed within 14 business days to the same payment method used for the original transaction.

5. Reservation changes

Changes to the reservation date are possible upon prior agreement and subject to availability.

6. Force Majeure

Nattali.lv is not liable for failure to fulfill a reservation due to force majeure, including:

• natural disasters;

• power outages;

• government-imposed restrictions;

• extreme weather conditions;

• other circumstances beyond the service provider’s control.

7. Contact Information

If you have any questions, please contact us:

Nattali.lv

Email: pitstop1@inbox.lv

Phone: +37128456498